Location: Mansfield, TX (Some Regional Travel Required)

In Order to Be Considered, You Must Have:

• Community healthcare outreach experience managing a territory or working in the field
• Management experience, preferably leading Clinical Liaisons or outreach teams
• Provider relations experience working directly with physicians, hospitals, or medical practices

Surepoint Emergency Centers is seeking a Manager of Clinical Liaison Operations to lead and develop a team responsible for building strong physician and community relationships that drive patient referrals.

This is a handson leadership role focused on managing field outreach, strengthening provider partnerships, and ensuring Clinical Liaisons produce measurable referral growth across the region.

What you'll do: 

Clinical Liaison Leadership

• Manage and coach Clinical Liaisons across assigned territories
• Conduct ride-alongs, performance coaching, and team development
• Ensure field activity, visit quality, and follow-up standards are met

Physician & Provider Relations

• Develop and maintain relationships with physicians, hospitals, surgery centers, and specialists
• Support referral development through in-person outreach and provider engagement
• Guide Clinical Liaisons in building and maintaining strong referral networks

Community Outreach

• Oversee community engagement initiatives such as CPR training and outreach events
• Support partnerships with schools, gyms, universities, and local organizations

Performance & Reporting

• Track outreach activity, referral trends, and provider engagement
• Provide insights and recommendations to leadership on referral growth opportunities

Who we're looking for: 

• 5 years of experience in healthcare outreach, provider relations, clinical liaison leadership, or referral development
• Proven experience managing field-based teams
• Strong understanding of physician referral relationships and healthcare provider networks
• Highly organized with strong follow-through
• Comfortable working in the field and traveling within the region
• Weekend availability required